•The operation of your local area network including all Windows based servers, dedicated and User workstations with their associated Windows operating systems
•The operation of all regular printers
•Internet and email access and operation using standard Microsoft products
•Operational support for Microsoft Office Word, Excel and Outlook
•Operational and technical support for clients installing Spire
•Operational and technical support for clients upgrading from Businessvision to Spire
•Operational and technical support for backup and security
•Advice and guidance for potential hardware upgrades and replacements

What are the benefits of using Sheppard & Associates Support?

•Reduced response times and faster problem resolution
•Less down time and user intervention when performing essential key software maintenance.
•Expedient problem analysis because we see what you see when remotely connected to you
•For contract clients, benefit from a discounted rate for technical support after regular contract hours have been consumed
•Improved management of your IT infrastructure
•Secure connection controlled by User ID/password access
•Discrete, remote supplementary training can be provided on a limited time basis
•Hardware specifications provided for new laptops, workstations and servers being upgraded